Caroline Gatwiri Gichuru crafted a stunning wallet for Irmgard, capturing her desire for vibrant color and personal style. What's your wish?
A request by Irmgard from Oberndorf, Germany
Custom made Wallet (attached photos). Possible colors: blue, red, brown – not black
The Journey of Creating Custom made Wallet (attached photos)
Negotiation & Planning
Hello Rinker, hoping you are well! My name is Caroline Gatwiri an artisan who will be making your wallet. I have seen the photos and am ready to start. Looking forward to offer my expertise service to you.
Kind regards,
Caroline Gatwiri.
Price fits. Like to start with a wallet in blue. If it meets my expectations I will order more. (Automatic translation)
Thanks Irmgard, kindly specify the blue shade you want.
Kind regards,
Caroline Gatwiri
Crafting Process
Artisan’s Progress Updates
Hello Irmgard, hoping you are well? This is what i have for you in blue. Kindly check for shipping approval.
Kind regards,
Caroline Gatwiri.
This is going to be great! (Automatic translation)
Hello Irmgard,
I received your wallet and did an extensive quality check to give you a better picture of what to expect should you approve the purse for shipping. Overall, the craftsmanship of your purse is commendable. The attention to detail and the quality of the materials used are evident. The design and finish, for the most part, meet our expectations for excellence.
However, upon closer inspection, we have noticed an area that requires attention. Specifically, the corners of the purse were not cut as evenly as we would like, which detracts from the item's overall appearance and quality. This is not in line with the standards of craftsmanship we uphold and promise to our clients.
With your satisfaction as our top priority, we recommend returning the item to be remade. We believe this is the best course of action to ensure that you receive a product that fully meets your expectations and our quality standards. Our team will handle all aspects of this process smoothly and efficiently, at no additional cost to you.
Please let us know how you would like to proceed, and we will make all necessary arrangements. We are committed to ensuring that you are delighted with your purchase and appreciate the opportunity to make this right.
Thank you for your understanding and for allowing us the chance to correct this. We value your trust in us and look forward to serving you with excellence.
Best regards,
Vicky Achieng.
Please make sure that the wallet has no defects. At this price I expect a high quality product. Especially in view of the fact that I would like to order more wallets in this design if I like them. Thank you for your understanding. (Automatic translation)
Hello Irmgard, sorry for the delays i had to redo the wallet as for the first one i was unwell and my team decided to do short cuts, i do apologize for that.
Kindly find the attached photos.
Regards,
Caroline Gatwiri
I think the wallet is finished and I'm looking forward to holding it in my hand. I like the color very much. I hope you didn't have too much trouble with it. (Automatic translation)
Hello Irmgard,
The new wallet is definitely a significant improvement over the old one. I love it!
Here are some close-up photos of the wallet.
Best regards,
Vicky Achieng.
I think it turned out well. You can send it. Thank you. (Automatic translation)
The Finished Unique Piece – Individually Handmade
Reference: ON012681E-61151
Detailed Cost Breakdown
| Price | |
|---|---|
| Cost of material |
46.72
|
| Cost of labour |
17.97
|
| Cost of packaging |
3.59
|
| Cost of delivery to local operations manager |
3.59
|
| Subtotal – payout to artisan |
71.87
|
| Customer acquisition costs (advertising etc.) |
7.19
|
| Handling fee Urban Change Lab |
7.19
|
| Shipping costs from Kenya to Germany* |
25.31
|
| VAT (Germany)* |
16.39
|
| Total |
132.76
|
*Shipping costs and VAT vary depending on your location.
