The idea from Irmgard from Oberndorf:
The customer's rating:
The wallet is well made. All the elements I wanted have been realized. The leather is very nice, the feel wonderful.
Production and delivery were transparent. I was kept continuously informed about the status of development. The cost breakdown was clearly understandable. Price and performance were right
The story of the Custom made Wallet (attached photos):
Negotiation phase
Kind regards,
Caroline Gatwiri.
Price fits. Like to start with a wallet in blue. If it meets my expectations I will order more.
Kind regards,
Caroline Gatwiri
Production phase
Kind regards,
Caroline Gatwiri.
This is going to be great!
I received your wallet and did an extensive quality check to give you a better picture of what to expect should you approve the purse for shipping. Overall, the craftsmanship of your purse is commendable. The attention to detail and the quality of the materials used are evident. The design and finish, for the most part, meet our expectations for excellence.
However, upon closer inspection, we have noticed an area that requires attention. Specifically, the corners of the purse were not cut as evenly as we would like, which detracts from the item's overall appearance and quality. This is not in line with the standards of craftsmanship we uphold and promise to our clients.
With your satisfaction as our top priority, we recommend returning the item to be remade. We believe this is the best course of action to ensure that you receive a product that fully meets your expectations and our quality standards. Our team will handle all aspects of this process smoothly and efficiently, at no additional cost to you.
Please let us know how you would like to proceed, and we will make all necessary arrangements. We are committed to ensuring that you are delighted with your purchase and appreciate the opportunity to make this right.
Thank you for your understanding and for allowing us the chance to correct this. We value your trust in us and look forward to serving you with excellence.
Best regards,
Vicky Achieng.
Please make sure that the wallet has no defects. At this price I expect a high quality product. Especially in view of the fact that I would like to order more wallets in this design if I like them. Thank you for your understanding.
Kindly find the attached photos.
Regards,
Caroline Gatwiri
I think the wallet is finished and I'm looking forward to holding it in my hand. I like the color very much. I hope you didn't have too much trouble with it.
The new wallet is definitely a significant improvement over the old one. I love it!
Here are some close-up photos of the wallet.
Best regards,
Vicky Achieng.
I think it turned out well. You can send it. Thank you.
The final Custom made Wallet (attached photos):
Reference: ON012681E-61151
Costs to realize this Custom made Wallet (attached photos)
Price | |
---|---|
Cost of material |
46.72
|
Cost of labour |
17.97
|
Cost of packaging |
3.59
|
Cost of delivery to local operations manager |
3.59
|
Subtotal – payout to craftsman |
71.87
|
Customer aquisition costs (advertising etc.) |
7.19
|
Handling fee Urban Change Lab |
7.19
|
Shipping costs from Kenya to Germany* |
25.31
|
VAT (Germany)* |
16.39
|
Total |
132.76
|